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FAQs

Shipping

When will my order be shipped?

All orders take about 2-4 days to be processed and shipped!

I haven't gotten my order, where is it?

After placing an order, you should have received a confirmation email with the tracking information, make sure to give it a look!

My order says delivered but I didn't receive it, what should I do?

Contact us ASAP if you think your order was stolen or not delivered!

My order came damaged, what should I do?

If your order came damaged, contact us ASAP!

I accidentally put in the wrong address, what do I do?

Please contact us immediately through email if you need an address corrected. If the order has not yet been shipped out, we can fix this issue free of charge!

How can I qualify for free shipping?

If your order value is over $100 you will automatically qualify for free shipping!

Orders

Can I cancel my order?

If your order has not yet been shipped out, you may be able to cancel it. Contact us ASAP!

Can I return my order/get a refund?

At this moment we do not issue refunds or returns. If you are not satisfied with your order or if it came damaged, please email us immediately.

I got the incorrect order, what do I do?

If you received an incorrect item, please contact us ASAP! We will fix it for you no problem!

Product

When does my product expire?

Because they are made fresh, our products typically last anywhere between 3-6 months. If you have a specific question about a specific item, shoot us an email!

How do I use the item I ordered?

Check out the product page on our website to view detailed instructions and tips on how to use the product you ordered! In addition, our Instagram page has a lot of fun tips and instructions!

Philosophy & Sustainability

What should I do with a finished container?

We recommend reusing containers around the house! Hold your earrings or other small items in your Fresklo Clay Mask container or use the Vinifera bottles as dainty flower vases! You are also encouraged to recycle them according to your state rules.

Do you test on animals?

Nope! We are 100% cruelty-free, meaning we test on other humans just like you!

How should I store my product?

Most skincare products, including our oil based products, do well stored in a dry and dark space. Sun and constant air exposure can decrease the quality and efficacy of the products so be sure to store them properly!

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